Refund Policy
We're committed to fair and transparent refund practices for all capital budgeting programs
Understanding Your Refund Rights
At cosildanhulboexi, we want every participant in our capital budgeting education programs to feel confident about their investment. This policy outlines when refunds apply and how to request them.
We've designed these guidelines based on real situations we've encountered since we started offering specialized finance education in 2023. Most refund requests get resolved within the timeframes mentioned below, though some cases might need a bit longer depending on your payment method.
Eligible for Full Refund
You can receive a complete refund under these circumstances:
- Cancellation made within 14 days of enrollment and before accessing course materials
- Program cancellation by cosildanhulboexi due to insufficient enrollment
- Technical issues on our end that prevent access for more than 7 consecutive days
- Duplicate payment processing errors
- Medical circumstances with proper documentation submitted within 30 days of enrollment
Partial Refund Scenarios
Some situations qualify for partial refunds based on usage and timing:
- Withdrawal between 15-30 days with minimal course material access (75% refund)
- Schedule conflicts preventing participation if notified within first month (50% refund)
- Transfer to a different program with price adjustment
- Program downgrade requests within the first 45 days
Non-Refundable Situations
We can't process refunds in these cases:
- Requests made after 60 days from enrollment date
- Completion of more than 40% of course materials
- Violation of program terms or academic integrity policies
- Change of mind after the 14-day cooling-off period with material access
- Purchase of supplementary resources or certification exam fees
How to Request Your Refund
Submit Your Request
Email support@cosildanhulboexi.com with your enrollment details and reason for refund. Include your full name, enrollment date, and payment reference number. We read every request personally, and someone from our team will acknowledge receipt within 2 business days.
Review Period
Our team reviews your request against the eligibility criteria. This usually takes 3-5 business days. We might contact you if we need additional information or documentation to support your request. Complex cases can take up to 10 business days.
Decision Notification
You'll receive an email explaining whether your refund was approved and what amount you'll receive. If we can't approve the full amount, we'll explain why and discuss alternative options like program credits or transfers.
Processing & Payment
Once approved, refunds are processed within 5-7 business days. Credit card refunds appear in 5-10 business days depending on your bank. Bank transfers take 3-5 business days. PayPal refunds are typically instant. You'll receive confirmation once the refund is initiated.
Important Things to Know
- All refund amounts are calculated based on the original payment amount minus any materials already accessed or services rendered
- If you paid in installments, refunds are processed proportionally to payments already made
- Program credits remain valid for 12 months and can be used toward any cosildanhulboexi offering
- Transaction fees charged by payment processors aren't refundable in most cases
- Australian Consumer Law rights aren't affected by this policy
- Corporate or group enrollments follow separate refund terms outlined in your agreement
Questions About Refunds?
We're here to help clarify any part of this policy or discuss your specific situation
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30-32 Ralph St, Launceston TAS 7250